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fidelioraglobal.com
PRIVACY POLICY FOR FIDELIORA GLOBAL SERVICES PRIVATE LIMITED

Effective Date: 05.02.2025
Last Updated: 05.02.2025
  1. INTRODUCTION
    Fideliora Global Services Private Limited ("we", "us", or "our") operates www.fidelioraglobal.com ("Site"). As a value-added reseller and HR services provider, we process personal data in compliance with:
  • Digital Personal Data Protection Act (DPDPA) 2023
  • Information Technology Act, 2000
  1. DATA WE COLLECT
    2.1 Value-Added Reseller Services
  • Business Data: Company name, contact person, email, phone.
  • Technical Requirements: Product/service customization details.
2.2 HR Services
  • Employee Data: Name, designation, salary (processed on behalf of clients).
  • Background Checks: With explicit consent.
2.3 Website Usage
  • Technical Data: IP address, device type, browser.
  • Cookies: Used only with opt-in consent.
2.4 Payments
  • Online: Processed via PCI-DSS gateways (no card/CVV storage).
  • Offline: Purchase order references only.
  1. DATA USE
    Purpose: Service delivery, client HR mandates, security monitoring, legal compliance.
    Legal Basis: Contractual necessity, service agreements, legitimate interest, statutory obligations.
  2. DATA SHARING
  • Technology Partners: For product implementation (under DPAs).
  • Payment Processors: RBI-approved gateways.
  • Authorities: Tax/legal requirements.
  1. SECURITY
  • AES-256 encryption for stored data.
  • Role-based access controls.
  • Annual security audits.
  1. YOUR RIGHTS Under DPDPA 2023:
  • Access/correct data via email.
  • Withdraw consent.
  • Delete non-essential data.
  1. DATA RETENTION
  • Contracts: 7 years post-termination.
  • HR records: 5 years post-service.
  • Payments: 7 years (GST laws).
  1. GRIEVANCE OFFICER
    Name: H.D Prasanna Venkateshwaran
    Email: grievance@fidelioraglobal.com
    Address: 224, 3rd Floor, Workflo Ranka Junction, Vijinapur Village, Old Madras Road, Krishnarajapuram R.S., Bangalore - 560016
    Response Time: 15 working days
  2. UPDATES
  • Notified via website banner (30 days prior).
CONTACT US
Fideliora Global Services Pvt. Ltd.
Email: privacy@fidelioraglobal.com
Phone: +91-9884240445
Office: 224, 3rd Floor, Workflo Ranka Junction, Vijinapur Village, Old Madras Road, Krishnarajapuram R.S., Bangalore - 560016
हिंदी संस्करण अनुरोध पर उपलब्ध (Available in Hindi on request)